on 04-03-2019 12:31 AM
Hi, I have a HG633 router and generally I get great speeds. However, every 24-48 hours it drops to 2mb/s or less and I have to reboot the router to restore my line speeds. It then slowly degrades over time. Ping is never above 20ms in either instance and I am connecting on both the wireless and wired connection on multiple devices.
on 05-03-2019 10:05 AM
on 05-03-2019 07:48 AM
I've re-run the line test again and the sync speed still looks ok so it looks like it is the throughput speed which is dropping. Would you like us to send a 3782 router for testing purposes?
on 04-03-2019 10:44 AM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent. Just to confirm, do you have an alternative router that you can test with to rule this out?