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Fibre upload speed decreasing

oloolo
Conversation Starter
Message 47 of 47

Hi, I upgraded to the fibre speed boost and it went live early August.

Everything was fine and I was getting 60+ MBps download and 20 upload.

 

A few days back, I noticed upload went down to 17, The next day, 15. The day after 12 and finally today it synced at 10. 

 

Download speed is unchanged at around 63 MBps

 

Please can you explain why the upload speed has halved (and is back to what it was before I upgraded to the fibre speed boost).

 

Thanks,

Alex

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46 REPLIES 46

Message 41 of 47

Hi, yes I'll do that, 

Thanks

Message 42 of 47

Hi Alex

 

Thanks for your reply. I can also see that the upload sync speed is 7.2mb.

 

Would it be ok to leave the router switched on without rebooting over the weekend so DLM can monitor the connection with the new micro filter connected?

 

Thanks

 

Debbie

Message 43 of 47

Hi,

Yesterday the upload decreased to 7.5 and this morning it is 7.2.

I did turn off the router for 30 mins yesterday and it resynced at 7.5 upload yesterday.

I have put in a new microfilter this morning and it synced at 7.2.

 

The download is fine at 64 it's the upload that is slowing down daily.

 

Thanks

Alex

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Message 44 of 47

Hi oloolo

 

Have you tested with a different microfilter?

 

Thanks

 

Debbie

Message 45 of 47

Hi, 

The download speed is fine ie 64Mbps. 

The problem is the UPLOAD speed is decreasing day by day. Today it is 8.5 Mbps. It seems to be resetting the connection each night. It was stable at 20 throughout August. 

 

Thanks

Debbie-TalkTalk
Support Team
Message 46 of 47

Hi Alex

 

I'm really sorry to hear this.

 

The line is showing in sync at 64mb.

 

Please can you power down the router for a full 30 minutes and then run a speed test once the router has been switched back on?

 

Thanks

 

Debbie