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Fibre150

brennigjones
First Timer

on ‎10-05-2022 12:32 PM

Message 2 of 2

We got Fibre150 a few weeks ago. After installation I ran a couple of tests that verified the speed was at the 150Mb/s as advertised/promised and at the speed we are paying for. This morning I've run a couple of different tests and they both come in at 50Mb/s. This is clearly not the speed we're paying for. So are TalkTalk going to refund and take me off the Fibre150 tariff? Or do I need to raise a complaint?

#Fibre150

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Debbie-TalkTalk
Support Team

on ‎10-05-2022 12:43 PM

Message 1 of 2

Hi brennigjones

 

I'm sorry to hear this.

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you.

 

Thanks

 

Debbie

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