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Fibre65 and phone been down for over 16hrs

Swordfish97
Super Duper Contributor
Message 3 of 3

Fibre65 and my landline have been down for over 16 hrs in the March area of Cambridgeshire.  TalkTalk chat line claim as usual, there is no issues. However many people are experiencing  similar issues, in the same town and outlying villages, as can been seen on over a hundred posts of the FB group March Free Discusson Group. Do I have to make a formal complaint to get these issues, as quite clearly there is a major issue, as my service provider you are responsible for keeping me updated and resolve the issue.

Surfing from the Fenlands of Cambridgeshire and when I can from the Bay of Islands, Northland, North Island, New Zealand.
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2 REPLIES 2

Message 1 of 3

Hi Swordfish97

 

Our Network Team have escalated this fault to be investigated further. This appears to be affecting a small number of exchanges.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 2 of 3

Hi Swordfish97

 

I'm really sorry to hear this.

 

I'm checking this with our Network Team now and I will post back as soon as I receive further information.

 

Thanks

 

Debbie

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