on 08-01-2022 04:00 PM
I have a Talktalk Sagemcom router on firmware version SG4K10002816t.
I need to set up a static route on the router, but I can't because of a known bug with this firmware version.
Talktalk have been aware of this bug since July 2020 and said that new firmware was being deployed starting in September 2021.
4 months later and I still haven't received the new firmware. Can my router be manually updated please?
on 04-04-2022 07:51 AM
I can now update the FW for you. Just to advise, we need the router to be kept on whilst the FW is updating.
Please can you add your name and TalkTalk landline number to your Community and also provide a time for when I can do the firmware update?
on 03-04-2022 03:51 PM
Is the firmware update still paused @Debbie-TalkTalk ? It's now been about 3 months since the rollout was paused and my router is still on the old firmware version.
I'm surprised that Talktalk will delay firmware rollouts for months to fix a particular issue, but will leave other known issues unfixed. Talktalk have been aware of the static route issue I'm having for 21 months, so almost 2 years now.
Can you at least confirm that the new firmware version fixes the issue I'm having?
on 21-02-2022 06:57 AM
on 04-02-2022 07:53 AM
on 04-02-2022 06:51 AM
on 10-01-2022 07:50 AM
The firmware rollout has been paused at the moment while the products team investigate a potential VPN issue. We should hopefully know more this week as to when this will re-commence.
on 08-01-2022 08:41 PM
Hi, as with the original poster, I have a brand new FAST5364 3.00 router that arrived today to replace an existing one that failed a couple of weeks ago.
I'm also having problems with setting DNS etc. It's on SG4K10001400t. Will it get its firmware update OTA or will I need to be sent the file? Thanks.
08-01-2022 06:42 PM - edited 08-01-2022 06:43 PM
The rollout of the new firmware version is currently paused whilst TalkTalk investigate a small problem. So it may be that it will be a while before you get the new firmware. So the only quick fix may be to get TalkTalk to send you a router of a different model.
For one of the TalkTalk staff on this community to be able to help you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).
The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.