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Flashing amber on hub***

MRST1985
First Timer
Message 3 of 3

Hi, 

My internet has suddenly dropped out, I have a flashing amber light, have done the line test, with no faults detected, tried switching off at the mains etc, pressing reset. Nothing works. The hub has been insitu for atleast 2years so no change in how it is set up..Home scholling again tomorrow..please help???

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi MRST1985

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @MRST1985,

 

If you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within two or three working days. 

You may get faster support from the live chat or by phoning up during opening hours.