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Flashing amber on router

Hannahjane
First Timer
Message 9 of 9

My internet suddenly went off this evening and has not since reconnected. I have tried unplugging, resetting etc but no avail. I don’t have a spare router to do a hardware check and mobile internet is not great to hotspot when WFH. My service went live on 13/10and has been okay until now. Please could I request some urgent help? 

thank you 

0 Likes
8 REPLIES 8

Message 1 of 9

Hi Hannahjane

 

Has this fault been resolved?

 

Thanks

 

Debbie

Message 2 of 9

Hi Hannahjane

 

I can see that Openreach closed this fault on Friday afternoon as resolved.

 

Is this working ok now?

 

Thanks

 

Debbie

Message 3 of 9

Hi Hannahjane

 

This fault is still with the Openreach line engineers, no additional updates have been provided at the moment.

 

Thanks

 

Debbie

Message 4 of 9

Hi Hannahjane

 

You should also receive a text message. I will keep monitoring this and and I will post back on this thread once I receive further updates from Openreach.

 

Thanks

 

Debbie

Hannahjane
First Timer
Message 5 of 9

Hi Debbie, thank you for investigating. Will updates come via this forum or elsewhere?

 

thanks 

Message 6 of 9

Hi Hannahjane

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a potential line fault and this has been escalated to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie

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Hannahjane
First Timer
Message 7 of 9

Thank you! I also checked the TalkTalk website but no reports. It’s been a good few hours now. Never had this with my previous provider ☹️

Gliwmaeden2
Community Star
Message 8 of 9

There are some problems,  @Hannahjane, according to this site:

 

https://istheservicedown.co.uk/status/talktalk

 

Not reported as yet on Talktalk's own Service Status pages.

 

Staff will not be back on here before the morning. Please make sure that you have added your Talktalk landline number to your community forum profile details for them to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard.

Gliwmaeden2, a fellow customer.