on 02-09-2020 03:47 PM
Hi, are there any issues around my area which could be affecting my internet?
I came home from work yesterday and my router had an orange flashing light with no connection.
I used my mobile data to look around on here but couldn't find a solution. I hoped it was some maintenance somewhere and it would be resolved by the time I got home tonight.
It's still the same.
I've tried all the methods, restarting, resetting, I've tried another micro filter.
I have no home phone to test the line and I think my profile is up to date.
I really need this fixed, if someone could let me know I would appreciate it.
on 04-09-2020 06:13 AM
We have to advise on this timescale to give Openreach time to resolve this fault. This is still in hand with Openreach and they will fix this fault as quickly as possible.
on 03-09-2020 04:11 PM
on 03-09-2020 03:52 PM
I have to say how appalled I am at the customer service of talk talk.
No way of actually contacting anyone to speak to and the website is a mess.
Why do we have to log in separately to the community forum and talk talk account page?
Why do you have to open new pages in my browser every time so I have loads of pages running at once?
The UI on the website has no clear direction and I end up going in circles opening more browser pages.
When I was checking to see which counties had been affected by the recent flooding I learned that Scotland, 1/3 of land area of uk is classed as 1 county even though there are counties up here. Scotland north and east is a large area.
And now I have to wait days on responses from openreach?
Time to start looking at new providers I think.
on 03-09-2020 03:42 PM
on 03-09-2020 08:49 AM
Thanks for updating your Community Profile.
The line test has detected a possible fault at the cabinet so I have escalated this straight over to Openreach to be investigated by a line engineer.
We should receive further updates within the next 48hrs.
on 03-09-2020 07:53 AM