on 17-09-2019 03:04 PM
Hi. For the past few weeks I have been having frequent disconnections at different times of day and night. Several times I have unplugged the router for over half an hour but it is syncing at 5.8 Mbps when before it was nearer 40 Mbps. I am using the test socket at the moment and while disconnects are less frequent, speeds are still slow.
There does appear to be noise on the line (crackling). I had a similar problem a couple of years ago with a previous supplier and the engineer traced the fault to there being water in the green cabinet in the street.
on 19-09-2019 10:18 AM
on 18-09-2019 09:10 AM
on 18-09-2019 07:46 AM
Thanks for your reply.
I've escalated this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
on 17-09-2019 04:35 PM
I'm really sorry to hear this.
I've completed a line test which has detected a possible fault.
Noise on the line can affect the BB connection so we have to investigate this first.
Is the noise still present if you test with a corded handset at the test socket, with the router removed from the line?
I can then escalate this fault over to our Network Team for investigation.
on 17-09-2019 04:22 PM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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