Frequently need to reboot Wifi Hub

[David_A]

We have a TalkTalk Sagemcom Wifi Hub and use the 35Mbps service.

At least once a week we lose internet access and need to reboot the router to recover (which it does).

We use WiFi but I have found that wired access is also not possible when it fails. I have also tried manually entering numeric ip addresses of well-known sites and these also fail, so it is probably not a DNS issue.

The hub led is solid white before resetting.

Any recommendations please?

[David_A]

Hi,

Since raising this issue in January we continue to see the fault on our Sagemcom router whereby DNS is lost until we reset the router. This happens once or twice a week.  I see from more recent threads that this is now a known problem for that make of router.  

When is the firmware upgrade expected?

What are the suggested DNS settings that might fix the problem?

You sent me a replacement Sagemcom router but I guess there is little point in trying that. Please will you send me an alternative router?
Best regards, David

[Debbie-TalkTalk]

Hi David

Please let us know how the connection compares with this router.

Thanks

Debbie 🙂

[David_A]

Thanks for sending the router.
David

[Karl-TalkTalk]

Hi

Router on the way for testing.

Thanks  

Karl. 

[David_A]

Hi Debbie

Yes, please send me another router.

Best wishes

David

[Debbie-TalkTalk]

Hi David_A

I'm really sorry to hear this. I've completed a line test which hasn't detected any faults.

Would you like me to send a different router for testing to see how the connection compares?

Thanks

Debbie

[Skynet_TX]

Hi @David_A,

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help. If they feel this may be a fault with the router they would be able to arrange a replacement for you.