on 09-09-2021 09:01 PM
Since our Future Fibre connection went live a little over a week ago, we've just started to get network drop outs at various random times.
The first 5 days were perfect and our connection quickly stabilised at around 480-490Mb with no glitches or drop outs.
When the connection drops out, our WiFi and wired devices are all working perfectly, they just lose the ability to access anything online.
The router shows a perfect home network and that it is connected to the internet, but there's still no internet access available on any of our devices.
Sometimes restarting the router has fixed the issue, twice I've reconfigured the DNS servers to use something other than the auto-assigned TalkTalk ones and that fixed it.
There just doesn't seem to be any guaranteed solution that i can find.
Being connected with no internet access 2 or 3 times each day is very inconvenient and as i don't yet have access to the FutureFibre MyAccount, I'm pretty stuck about getting support.
15-09-2021 02:42 PM - edited 15-09-2021 02:45 PM
on 10-09-2021 10:51 PM
When accessing my previous TalkTalk account online, it's now showing an FTTP number, so I've added the new information to my "personal notes" in my community profile
on 10-09-2021 01:45 PM
Since signing up and switching over to FTTP from our previous faster fibre FTTC package, I've not received any information containing my new account number or anything else regarding my FTTP account.
Hence my current problem of not being able to progress with support or create the new MyAccount
on 10-09-2021 09:37 AM
Do you know your FTTP number or account number.
If you can add these to your profile so I can pass these to our future fibre team.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE