on 03-09-2020 10:15 AM
I have had future fibre for a few days now. We opted for the 500mb package, however we are not getting anywhere near 500mb speeds. Over 5ghz wifi it averages at around 300mb and the same via ethernet. 2.4ghz is around 50-60mb! The connection doesnt appear to be very stable compared to our previous BT 300mb package where we would get a consistent 320mb over wifi!
Additionally we have had no email correspondence so I dont even know my account number!
Can any of the TT staff help?
on 04-09-2020 11:31 AM
on 03-09-2020 02:53 PM
Welcome to the Community
There a dedicated support team for our Future fibre customers, did you receive the contact information in your welcome pack?