on 18-08-2020 08:39 AM
My broadband was meant to go live today but after following the instructions the router is still flashing orange.
I am meant to be working from home and this is completely embarrassing and unacceptable for me to be unable to do my job. I’ve tried on and off, i’ve also tried for help on the twitter account but no response.
on 19-08-2020 08:32 AM
I'm really sorry to hear this.
I've completed a line test which has detected a possible fault and an engineer visit is required.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 18-08-2020 11:47 AM
@LauraDuthie, Talktalk does describe quite clearly how things might pan out on Go Live day. Please take a look here:
It is official that you might not be able to have a 100% dependable service on the day, and for most domestic needs that's fine.
There is Talktalk for Business which specialises in a service that depends upon the connection to run a business, whereas the residential arm has always catered for normal domestic use, and is not liable to the customer for lost working hours etc.
Best to sit tight for today to allow the service to set up and stabilise. Staff reply during business hours Monday-Friday.
18-08-2020 11:19 AM - edited 18-08-2020 11:20 AM
Is your phone line working and does dialing 17070 get you a readback of your allocated number ?
I would check the status of your order in your online my Account.
You can call 0345 172 0046, but you will need your allocated phone number.
on 18-08-2020 10:30 AM
That's the way it works, any time up until midnight for full connection.
Have you actually had any contact TODAY saying that your connection is live ?
You will normally get that once the engineer has made the necessary connections outside the property.
on 18-08-2020 09:04 AM
That’s not really good enough and it’s so difficult to get a hold of customer services i’ve been trying for 2 hours now to find out what’s happening. Not a good start to the service.
18-08-2020 08:42 AM - edited 18-08-2020 08:43 AM
It can take till midnight on Go Live day, @LauraDuthie.
Don't reset the router again for now.
For staff to identify your account, please complete your community forum profile details. Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Your landline number is displayed in My Account for reference.