One of the Openreach engineers told me there was a fault on an underground cable they could not get to without closing the road - and he'd swapped me to another connection. I wouldn't be surprised if that's caused another customer to have a fault - and they've switched me back to the faulty circut. It seems they either can't - or won't - fix the problem.
Since my Faster Fibre went live in March, I've only had 6 weeks of trouble free use - it's getting a bit ridiculous.
Our Network Team have advised that the next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
The engineer came this morning at 8am - the same one who came first time fault was reported - the connection speed when he came was 290/14900 at the time and the noise was present on the line (a sort of squelching sound), causing the connection to drop at random intervals. He condfirmed he could hear the noise, but had no indication what was causing it - he tested the drop wire to the house by hitting it with a fibreglass pole to see if it induced errors on a meter I had to watch, which it didn't.
He then went to the cabinet and said he'd done something about the connection between there and the exchange and reset the fibre, although he still couldn't locate a specific fault - this is the same thing a previous engineer did and it cleared the noise.
He came back to the house about 10am and did some line tests and the line appears to be OK - although he didn't really know why the noise was now gone.
The connection speed is now back up to 6816/35616 Kbps and the internet seems to work without drops - but I still can hear a slight hum on the line, although engineer said he couldn't and he thinks it's OK.
He left saying he doesn't really know if the fault will re-occur, but at least it's working for now.
Here's hoping it lasts this time!
I'm sorry to hear this. Could you let us know how the stability and sync speed compares over the weekend. If the speed does drop any further then please let us know and we can raise this back for further investigation.