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HG633 White List problem

akaWooders
Participant
Message 14 of 14

Hi, a couple of years ago I reported a problem with adding new devices to the White List of our HG633. The original query and responses can be found here in the Archive. Subsequent firmware updates did not resolve the problem and we had to resort to dispensing with the White List, which is unsatisfactory.

 

We are now in the process of recontracting and considering an upgrade to the Sagem 5364 but would like to know if the above issue with the HG633 has been addressed and resolved by the firmware of the Sagem 5364?

 

Thank you

akaWooders (Phil)

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13 REPLIES 13

Message 1 of 14
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Message 2 of 14

Many thanks Debbie. I'll let you know how we get on.

Phil

Message 3 of 14

Hi Phil

 

Apologies for the delay.

 

I have switched off the WIFI optimisation, please let us know how the connection compares following this?

 

Thanks

 

Debbie

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Message 4 of 14

Sorry for the delay in providing an update on the Sagem WiFi Hub.

 

Since installation we have experienced the following:

 

1. Frequent disconnections on all connected devices.

 

2. Despite setting the router to broadcast on Channel 6 it has reverted to Channel 1, which several of our near neighbours also appear to be using.

 

From reading the Community posts it appears that the disconnections may be caused by the use of the crowded channels mentioned above. We note that in other conversations the automatic channel selection appears to be referred to as "WiFi Optimisation". Is this correct and would you be able to remotely disable this automatic channel selection on our router, please?

 

Many thanks,

Phil

 

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Message 5 of 14
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Message 6 of 14

Will do Debbie and thanks for your help so far.

 

Regards

Phil

 

 

Message 7 of 14

Hi Phil

 

Please let us know how you get on.

 

Thanks

 

Debbie

Message 8 of 14

Thank you, Karl. Much appreciated.

 

Regards

Phil

Message 9 of 14

Hi

 

I'll get a sagemcom router out to you.

 

Currently our 2 WiFi Hub models will only support WPA & WPA2.

 

Thanks  

 

Karl. 

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Message 10 of 14

Hi Debbie,

 

Thank you for your reply and advice re splitting the SSIDs. We'd like to accept your offer to send the Sagemcom 5364 for evaluation, which I assume there would not be a charge for bearing in mind we had previously declined a replacement router in anticipation of the white list issue being resolved by a firmware update. I'd be grateful if you could please confirm.

 

Just for our info, does the 5364 support WPA3?

 

As previously mentioned, we are about to recontract and will probably take the Faster Fibre Speed Boost. We assume that this Boost will benefit from using the Sagemcom?

 

Thank you.

Regards

Phil

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Message 11 of 14

Hi akaWooders

 

Thanks for your reply.

 

The Sagemcom WIFI Hub should work ok with VPN. If you connect wireless and are experiencing issues connecting then we advise splitting the SSID's on the router.

 

Debbie

Message 12 of 14

Hi Debbie,

 

Thank you for your reply and your offer to send a Sagem 5364 for evaluation.

We have read various reviews of this router and note the claim that it does not appear to support VPN connections. 

https://www.expertreviews.co.uk/talktalk/1407420/talktalk-wi-fi-hub-review

 

If this is correct and it's not possible to connect to a VPN using a device connected to the router, the lack of VPN support will be a problem for us. Has this omission been addressed in current production versions of the 5364?

 

Thank you.

Regards

 

 

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Debbie-TalkTalk
Support Team
Message 13 of 14

Hi akaWooders

 

We are not aware of this issue with the Sagemcom Wifi Hub. Would you like me to send this router for testing to see how the connection compares?

 

Thanks

 

Debbie