on 05-04-2019 09:41 AM
When I first switched over to VDSL from ADSL2 I was supplied a HG633 this was working well except I was never happy with the WIFI performance on 5GHz.
Recently the HG633 started to make a high pitch audible noise I believe this was coil whine and started to really become a problem as it is located in the living room.
Internet speeds were stable and largly on the higher end of what what was expected and hardly dropped.
However more recently it did start around the same time as the whine it was getting after the recent contract renewal when we upgraded between 56-63MBps however lately it is strugling to get past 53MBps even after switching of for 30 minutes this didn't get better. I think this has caused the DLM to drop.
A while back we were also supplied a DSL-3782 which was only used when the HG633 had firmware problems before I was enrolled into the testing phase of the HG633 firmware before that was rolled out to all customers. I've started using this again two days ago however I woke up this morning to the biggest drop in some time down to 45MBps after a quick reboot this increased to 50MBps. The WIFI on the DSL-3782 is a huge improvement over the HG633 on 5GHz is much stronger and maintains a somewhat better max speed expected for the network bandwitch for dual band wifi, not perfect but a better result.
I know where to look for speeds which is always on the modem settings pages which is where I base all this knowledge from for speeds of the hardware.
So why at first was it at the maximum advertised and beyond expectations and more recently this has landed on the much lower end of advertised speeds? Fortunatly this is only £2.50 a month on the deal we were offered but when this goes up to £5 I can't justify the benefit of 5MBps for £5 a month so unless this is resolved when the time comes I will return to the old package at only a marginal speed difference.
This is what I always look for and not speedtest results.
I fully understand what I'm looking for with speeds, and because I can not change the DNS for this I can not get speedtest results that come close to what the link rate is showing it falls short by 4MBps down and 2MBps up.
I've now plugged this into the test socket ready for any testing that is required following what seems to be required when support is provided. I do hope this returns to the higher speeds that I had when we first enrolled to the extra fiber speed boost package.
on 30-04-2019 11:44 AM
on 30-04-2019 10:56 AM
If the sync speed has increased, however there is no improvement in throughput speeds then we usually advise switching the router off for a full 30 minutes to see if their is any improvement in speed.
30-04-2019 10:06 AM - edited 30-04-2019 10:44 AM
Thanks, messages were left requesting not to be called yesturday. However they will be calling again today. I would like to provide an update DLM is kicking in which is what I was explaining and trying to find out about.
Actual Rate [Kbps] 49000 20000
Maximum Rate [Kbps] 56405 20000
Noise Margin [dB] 8.70 6.10
Attenuation [dB] 20.70 0.00
Power [dBm] 13.40 7.60
However what I do not understand is that speed tests remain the same as if no changes were made overnight when DLM changed profile at 2:10am I have tried a soft reset on the modem and speed tests still remain unchanged.
We recorded your speed as
|36968 KBits/s||(4621 KBytes/s)|
|18823 KBits/s||(2352.875 KBytes/s)|
Should I switch off for 30 minutes?
on 26-04-2019 11:01 AM
on 26-04-2019 10:14 AM
on 26-04-2019 09:20 AM
26-04-2019 09:01 AM - edited 26-04-2019 09:03 AM
I have not seen any connections lost without explanation since using the DSL-3782 With the WIFI Hub that had been purchased this is what I am seeing :
Current speed Download 40.1 Mbps
Upload 20.0 Mbps
Connected since 3d 18h04m59s
Clearly no one is viewing any of the history duing the time I had the 'super routers' setup each hardware in recent months was problematic in unique ways. Now I have the WIFI Hub installed is it not without any reason to attempt to provide the best possible service?
on 26-04-2019 08:02 AM
25-04-2019 02:46 PM - edited 25-04-2019 02:49 PM
Do they not remember that my son had been swapping out a lot of different routers recently due to hardware faults with those super routers which has resulted in a high number of disconnects along with attempted manual resets and tests performed.
My son seems to think the DLM without a doubt has now become stuck hardware has now been left on for a solid three days and no signs of any improvement are noticed.
The only hardware that would without explanation drop a connection was the 3782 from what I have been informed the HG633 had different problems not related a loss of internet connectivity.
When will DLM start to correct this, now it has more than two days to do something with no loss of internet?
New hardware had been purchased that was not supplied free of charge from TalkTalk the WIFI Hub has been more efficient that then poor quality hardware previously supplied.
on 25-04-2019 12:55 PM
Our Network Team have advised that the speed is within the minimum range for your line. The profile and speeds have been dropped by DLM as the line has shown to be unstable when at higher speeds and errors were seen so DLM has dropped the speeds to prevent drops in connection.
I would suggest removing the fibre boost as you wont receive a faster speed. Apologies for this.
on 25-04-2019 09:09 AM
25-04-2019 08:40 AM - edited 25-04-2019 08:49 AM
Mums just told me that you find it acceptible to under deliver a garanteed minimum speed promised to us when we signed up to the boosts in December this was what we were both told over the phone when applying this? This must be a mistake.
Also can you expalin then why it has dropped from 63 download in December to 40 download today? it is a drop so drastically big.
on 24-04-2019 10:41 AM
I'm just sending you a Private Message to confirm some details so we can raise this fault and arrange an engineer visit.
Please can you also update your Community Profile to include your name and telephone number.
on 23-04-2019 11:22 AM
on 23-04-2019 10:21 AM
on 23-04-2019 10:04 AM