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HG635 defaults all the time

pih2747
Popular Poster
Message 9 of 9

I am setting up a pi-hole, to make it work I need to change the DNS setting to point at the pi-hole, by doing this the router has become really unstable and is defaulting its config, it has happened at least 3 times. Also if I change the DNS entry in the DHCP server, do a save then reboot via device management page the DNS entry is cleared. It seems that the smallest of deviation from standard config and the router can't cope, it is running v1.14t if that helps.

 

Can anyone help?

 

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8 REPLIES 8

Message 1 of 9

Hi pih2747,

 

Apologies, we no longer supply the HG635 router so we have very limited stock and we don't have the option to specifically send this router. Would it be possible to test the HG633 router to see how the connection compares?

 

Thanks

 

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Message 2 of 9

Hi, you have sent me an HG633 which is the wrong router, mine is a HG635, I require the WAN connection. Please can you send me the correct product please, sooner the better.

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Message 3 of 9

Hi pih2747

 

Apologies for the delay.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 4 of 9

Yes please, you should have my address already.

 

 

 

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Message 5 of 9

Hi pih2747,

 

I'm sorry for the delay. Would you like us to send a replacement router for testing purposes?

 

Thanks

 

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Message 6 of 9

I have left this a bit of a while to reply ... too many things going on, but I still have the same problem with my HG635 defaulting regularly, h/w version is G.101 and s/w is v1.14t

 

What is the best way to get this fixed?

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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi pih2747

 

Apologies for this.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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hosay299
Philosopher
Message 8 of 9

Hi welcome

 

i am sure the team on here can help u out.

 

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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