on 15-12-2018 08:38 PM
I am setting up a pi-hole, to make it work I need to change the DNS setting to point at the pi-hole, by doing this the router has become really unstable and is defaulting its config, it has happened at least 3 times. Also if I change the DNS entry in the DHCP server, do a save then reboot via device management page the DNS entry is cleared. It seems that the smallest of deviation from standard config and the router can't cope, it is running v1.14t if that helps.
Can anyone help?
on 13-06-2019 08:04 AM
Apologies, we no longer supply the HG635 router so we have very limited stock and we don't have the option to specifically send this router. Would it be possible to test the HG633 router to see how the connection compares?
on 10-06-2019 08:05 AM
Apologies for the delay.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 03-06-2019 01:06 PM
on 01-06-2019 01:40 PM
I have left this a bit of a while to reply ... too many things going on, but I still have the same problem with my HG635 defaulting regularly, h/w version is G.101 and s/w is v1.14t
What is the best way to get this fixed?
on 17-12-2018 06:54 AM
on 16-12-2018 07:40 AM
i am sure the team on here can help u out.
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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