on 19-07-2021 08:56 AM
Please help. On 9 Jul 21, we received a communication from Talk Talk that out connection was going to be upgraded to fibre free of charge - expect c 4x speed. Openreach further communicated that this was to happen on 15 Jul 21, last Thursday.
Leave the router on and expect a call from an Openreach engineer on that day to the effect that you will be disconnected for approx 15 mins whilst the swap took place.
Well there was no call, no apparent disconnect at all and despite rebooting the router etc etc no change of speed.
Further AUTOMATED comms on Friday 16th asked to the effect 'is your internet working' - yes it was - but there was no way to say - 'hey I don't think you have done anything!!'
Please can you explain the position because I think we are still on the old connection.
on 21-07-2021 09:53 AM
Fibre went live on 20th July and your router is in sync at 39mb currently.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 20-07-2021 09:27 AM
Moderator, please note that due to issues I currently have with this board itself I have TWO posts on the same subject. I see THIS as the thread on which we can discuss this issue.
I will sort out the issue with the boards once the line one is resolved.
On the line issue I know that Openreach have done something with the line since yesterday 'because there was a problem' per texts but I have no idea what that whas and whether I am anywhere near a fibre connection .
It would be nice to hear something here.