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Having no mobile phone stopped me from switching to new deal

First Timer

I just started to fill in my details to apply for fibre broadband and found I had to give a mobile number and it was a required question only I don't have a mobile number as I don't have a mobile phone so I had to cancel my application, including my £50 gift card that ended at midnight.  Why isn't it never taken into consideration that someone might not have a mobile phone?  Why won't they accept a landline number or one's email.?


Community Star

I do agree, @rainbowwolf!


Staff may be able to advise whether it absolutely has to be a mobile number or not.


They reply Monday to Friday during the day. 



Gliwmaeden2, a fellow customer.
Community Team - TT Staff

Hi rainbowwolf


Thanks for your post.


Im afraid a  mobile is required this is enable us to give you updates on your order and also is required to register for My Account.  


Apologies for any inconvenience caused.