on 20-07-2018 02:59 PM
I had no problems with my old Talktalk ADSL connection but since I upgraded to Talktalk fibre it's like the internet goes to sleep and has to be woken up. Sometimes it takes ages to connect to a website. Highlighting the address bar in the browser and pressing return a few times sometimes sorts it out. I have tried using different modems (TP-Link AC2800 and Talktalk DSL3782) and they have the same problem. Download and upload speeds using the speed checker are fine. I have also tried resetting both the modems back to factory defaults but this does not work either. I have also tried different browsers (IE, Edge and Firefox) but the result is still the same. My master socket was changed in the last year to a BT Master socket 5C by Talktalk but this was when I was on ADSL and it worked fine.
Does anyone have any suggestions? The current situation is not really satisfactory.
on 14-08-2018 04:24 PM
You don't need to disconnect anything from the router, just connect the router directly at the test socket with a microfilter as previously advised by OCE Michelle and leave it like that for now. You can also test yourself whether there is any improvement with page loading.
on 14-08-2018 04:10 PM
Engineer pulled the front off my 5c master socket and ran his tests from there. Please let me know when you want to run test and I will disconnect the hardwired computer and turn off the internet so only the router is connected to the socket with nothing attached to the router.
not quite sure what you need me to do afterwards. Do you want me to reconnect computer and load a few more webpages after you have tested the line?
Anyway please advise when you wish to test and I will comply. A time window will do.
on 14-08-2018 12:06 PM
Our Network Team have advised that one of there line tests is detecting a potential loop fault. Just to confirm, did the engineer test directly at the test socket? Would it be possible to connect only the microfilter and router at the test socket so we can re-run this test? Would it also be possible to try and load a few more web pages in this set up to see if this still occurs?
on 14-08-2018 07:02 AM
on 13-08-2018 04:37 PM
Asus Z97-P Motherboard (bios 2907)
Intel I7 4790K CPU
Zotac GTX970 Graphics Card
16GB DDR3 RAM
2 TB HDD
Router TP-Link AC2800
Also have Talktalk Super Router DSL 3782
on 13-08-2018 01:35 PM
on 13-08-2018 09:17 AM
on 13-08-2018 07:30 AM
on 10-08-2018 03:05 PM
No advice as to next step. I don't think he is qualified to give that sort of advice. He didn't really test with any router. Just plugged his own gadgets directly into the master socket and did his tests. As this lag happens with both my routers (TP link ac2800 and Talktalk super router) I'm not convinced it is a router problem.
on 10-08-2018 12:04 PM
on 10-08-2018 11:32 AM
The Openreach Engineer called. Did all the tests on the line. Told me there were no line issues or speed issues. Showed him my problem with the lagging loading of webpages. (these actually were awful on that particular day) He said there was nothing wrong with everything he tested but could see my problem. So I have a problem but unfortunately it was not a problem he could do anything about. So I still have the problem. Not sure where to go from here. It was definately not a problem when I was on ADSL. So I am still convinced it is a fibre problem.
on 08-08-2018 07:30 AM
I've received confirmation from our network team that the engineer visit is booked for Thursday 09/08 AM (08:00-13:00) - please let us know how you get on
on 07-08-2018 02:56 PM
OK thanks. I've passed on your availability to our network team, if you don't hear anything later today can you bump the thread tomorrow and we'll check which date/time slot has been booked
on 07-08-2018 01:44 PM
on 07-08-2018 11:31 AM
We are going to need to arrange an engineer visit to investigate further. If you'd like us to arrange the engineer can you confirm:
I've also PM'd you to confirm some other details
on 02-08-2018 09:25 AM