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Help. No internet connection in Alloa Scotland fk10

Reluctantatom
Popular Poster
Message 3 of 3

Hello. We have no internet connection for the past hour and i cant seem to find a way to talk to someone to help. Is anyone else here from our area with the same problem please?

Dan J Foote
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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi

 

I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.  

 

Thanks

 

Karl.

 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Skynet_TX
Community Star
Message 2 of 3

Hi @Reluctantatom,

 

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat or calling customer services on 0345 172 0088 during opening hours.

 

Known issues are listed in the Broadband section here.

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