Hi can anyone help my internet has gone down

[lisawickhamxx2]

Hi my internet was updated yesterday and it was fine then just after midnight it went off. There's an orange then white light flashing on the router. Can anyone please help.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

[Gliwmaeden2]

Report this via Chat, if you have mobile data to reach them, after 9am, @lisawickhamxx2 or phone, also not before 9am:

03451 720088 is the general Talktalk help number.

Staff are not back on here before Monday. 

Please let us know if you get this sorted before then.

If you actually do have Future Fibre, I can reinstate that post later. Really important not to post in several places for the same topic - it just causes confusion and can result in it being difficult to point you in the right direction for help.

[Gliwmaeden2]

@lisawickhamxx2  you also posted about this in the Future Fibre area.

I'll move that thread out of the way. 

I'll repost my answer from there on here, once I have edited it to reflect ordinary Fibre. Stick to this thread!

[martswain]

@lisawickhamxx2  you have posted this on both the FUTURE FIBRE and FIBRE boards which confuses matters as to what service you actually have.

What EXACTLY is your service with TalkTalk ?

Is it over a phone line or real fibre cable ?