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Home set up issue

Anonymous
Not applicable
Message 1 of 1

Hi,

 

 

 

I am having some issues with my home set up issue, i have tried unplugging router and cables for 30 minutes and plug it back in and following TT home se tup guide. Running home service status. It still shows Home set up issue and issues with my Faster fIBRE broadband when i run test connection.

 

Two days ago i tried resetting router and landline, but it made it worser, so i just gave up and left it for line to improve but no improvements, the message has been there , before i asked for a router reaplacement, i think my issue was aslo still there so i dont even know how to get rid of the emssage.

 

I am still having a few issues with speed syncronization too and testing speed and sometimes my downstream seems to be playing up, it goes up and down throughout the day. It goes from 3.00dba to 2.80 dba, to 1.80 in the evening but then today it goes back up to 3.20dba, my upstream is good in terms of 6.10dba upstream. 

 

i ve tried testing the connection but it still hasnt resolved the message home set up checks, which i have tried 10 times but still issues. 

 

Device Info

Serial NumberHardware VersionSoftware VersionGUI VersionSystem Up TimeMAC Address
N7202654N004092
FAST5364 3.00
SG4K10002816t
3.7.8
00h53m41s
10:D7:B0:7C:86:DA

Network

Local IPv4 AddressLocal Subnet MaskLocal Ethernet Mac addressPublic IPv4 AddressPublic Subnet Mask ip v4 Duration Default GatewayPrimary DNS Server Secondary DNS Server ip Version NAT
192.168.1.1
255.255.255.0
10:D7:B0:7C:86:E0
78.147.88.51
255.255.224.0
1d 10h50m19s
78.147.64.1
79.79.79.79
79.79.79.80
IPv4/IPv6
DISABLED

Wi-Fi

2.4 GHz Wi-Fi SSIdStatusUptimeMAC addressModeSecurity
TALKTALK7C86E0
Enabled
00h49m32s
10:D7:B0:7C:86:DD
802.11 b,g,n
WPA2 Personal
5.0 GHz Wi-Fi SSIdStatusUptimeMAC addressModeSecurity
TALKTALK7C86E05GHz
Enabled
00h53m14s
10:D7:B0:7C:86:DE
802.11 a,n,ac
WPA2 Personal

xDSl
 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation
Line 1
UP
00h53m46s
UP
VDSL2 (G_993_2_ANNEX_ B)
DMT
ATM (G_992_3_ANNEX_ K_ATM)
  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]
Line 1
DownstreamUpstream
274873886
267723886
3.306.10
26.200.00
11.107.10
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