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How to fix my slow Broadband?

julianj
Popular Poster
Message 8 of 8

So I've just discovered that my Talk Talk Fibre Broadband is running with a maximum download speed of 4.7mbps, it should be around 30mbps. I suspect it's been running at this speed since I upgraded to fibre. I have spoken to Talk Talk who say they need to send an engineer to investigate but since I cannot take a day off work until March I wonder if there is anything I can try at home to fix the issue?

I have a HG635 Router 

 

DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
7131
Downstream line rate (kbit/s):
5030
Maximum upstream rate (kbit/s):
7925
Maximum downstream rate (kbit/s):
7173
Upstream noise safety coefficient (dB):
7.5
Downstream noise safety coefficient (dB):
4.8
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBm):
7.5
Downstream output power (dBm):
10.9
Channel type:
None
DSL up-time:
0 days 11 hours 34 minutes 33 seconds
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7 REPLIES 7

Message 1 of 8

Hi

 

That's great news, thanks for confirming.

 

Thanks

 

Karl. 

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Message 2 of 8
The new router I received solved the issue. Many thanks.
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Message 3 of 8

Hi Julian,

 

I've ordered a router to test with, should be with you within a couple of working days but please allow up to 5 working days for delivery

Thanks

Chris

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Message 4 of 8

@Michelle-TalkTalk 

Thanks for your message. Yes, the master socket does have a test socket inside. I have plugged the router into that and still after 12 hours the maximum download speed remains stubbingly at 4.7/4.9 mbps.

I like the idea of trying a replacement router for testing purposes to see if that works as soon as possible.

 

Many thanks,

 

Julian

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Message 5 of 8

Hi Julian,

 

Ok thanks for the additional information. If the master socket does have a test socket then it would be worth testing the router at the test socket for at least 24-48hrs to see if DLM makes any changes to the sync speed. If there is no improvement then we can arrange to send a replacement router for testing purposes to rule this out.

 

Thanks

 

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Message 6 of 8

Thanks for the reply. I spent two evenings with your online chat team who both said they had to send out an enginner. 

The voice service is fine. I don't have an alternative router to try and have not yet looked to see if my BT master socket has a test socket inside.

I have tried a speed test with an ethernet cable hard wired into the router and get the same results.

 

Julian

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Michelle-TalkTalk
Support Team
Message 7 of 8

Hi julianj,

 

I've run a test on the line which hasn't detected a fault. Are you experiencing any issues with the voice service such as no dial tone or any noise on the line?

 

Does your master socket have a test socket? Have you ever tested with an alternative router?

 

Thanks

 

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