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How to return TalkTalk router?

ManojK
First Timer
Message 6 of 6

Hi, 

 

Does anyone know how to return a Talktalk router? I was told around 1.5 month back that I will receive postal envelope from Talk Talk; But I have never received postal envelope from TalkTalk.

 

Thanks!

Manoj.

Manoj
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5 REPLIES 5

Message 1 of 6
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Message 2 of 6

Thank you Chris for quick response!

Manoj
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Chris-TalkTalk
Support Team
Message 3 of 6

Hi ManojK,

 

I've ordered the returns bag, it should be with you within a couple of days but please allow up to 5 working days for delivery

 

Chris

Message 4 of 6

@Gliwmaeden2 Thank you for quick response and will wait for staff to send me bag.

Manoj

Gliwmaeden2
Community Star
Message 5 of 6

Instructions are here, @ManojK:

 

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

 

Staff can send you a bag when they reach this thread.

 

Don't recycle it independently, as they are clobbering people with a £50.00 for not returning equipment....

 

Take a screenshot and tracking number when you post it, as they are repeatedly making errors recording the safe return of the equipment. 

Gliwmaeden2, a fellow customer.