on 03-05-2021 10:58 AM
The TalkTalk provided router has for some time now been losing connection for a few minutes close to everyday. This has become an annoyance when there are two of us working from home.
Looking into the logs of the router I see the following entries
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2021-05-02 18:52:01 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2021-05-02 18:52:01+00:00 DST], uptime is [76s].
2021-05-02 18:52:03 [Critical][Config-Log] Terminal:ACS(220.127.116.11),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2021-05-02 18:52:14 [Critical][Config-Log] Terminal:ACS(18.104.22.168),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2021-05-02T17:52:14.484Z
1981-01-01 00:00:09 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
I have seen other people on this forum with similar problems that have had a firmware update applied that supposedly fixes this problem.
Can one of the TalkTalk staff please have a look?
on 05-05-2021 01:04 PM
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on 04-05-2021 09:53 AM
on 03-05-2021 11:27 AM
Yes you are correct it needs a firmware update to fix this. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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