Get expert support with your Fibre connection.
on 24-06-2019 02:16 PM
hI
Can u help?
Software 1.5t
hardware H.101
phone number in profile
Remote management enabled
Thanks
on 04-07-2019 11:48 AM
Excellent, glad its all working 🙂
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 04-07-2019 11:36 AM
Went live on fibre this morning.
All good
Thanks to all for help
on 26-06-2019 03:10 PM
Hi
No Problem, let us know how things are when fibre is in place.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
26-06-2019 02:59 PM - edited 26-06-2019 03:03 PM
Hi Debbie
Received router. Very quick delivery. Thank you
The replacement HG633 didn't arrive but instead the DSL3782
I set it up. Did various speed comparison with the HG633.
The DSL3782 drops 1mg download. The most I ever get is 9mg not the 11mg advertised even though I'm not far from the exchange.
Shame the HG633 couldn't update.
I go live July 4 with the basic fibre. I will see what happens then.
Thanks again Debbie
on 25-06-2019 10:19 AM
Hi typoid
Thank you 🙂
Debbie
on 25-06-2019 09:07 AM
on 25-06-2019 07:44 AM
Hi typoid
Apologies for this.
I've ordered the replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 24-06-2019 04:25 PM
on 24-06-2019 04:09 PM
Hi typoid
We can send a replacement HG633 or DSL3782 router via the Community. If you contact our Customer Service Team then they can discuss sending a Wifi Hub.
Thanks
Debbie
on 24-06-2019 04:02 PM
on 24-06-2019 03:03 PM
Hi typoid
Thanks for your reply.
Unfortunately the firmware update keeps failing, apologies for this. I can send a replacement HG633 router, would you like me to arrange this?
Thanks
Debbie
on 24-06-2019 02:52 PM
thanks Debbie
Reset ok but unable to update firmware
on 24-06-2019 02:35 PM
Hi typoid
Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and update your router firmware.
Thanks
Debbie
on 24-06-2019 02:26 PM
on 24-06-2019 02:25 PM
on 24-06-2019 02:22 PM
Hi @typoid
Firmware update to v2.0t request is made for you.
Like below to appreciate my help . . . Mark as solved Accept as Solution