Huawei HG633 latest firmware update required

[typoid]

hI

Can u help?

Software 1.5t

hardware H.101

phone number in profile

Remote management enabled

Thanks

[Gondola]

Hi @typoid 

Firmware update to v2.0t request is made for you.

[typoid]

Swift. Thanks 🙂

[typoid]

Thanks and Swift 🙂

[OCE_Debbie]

Hi typoid

Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and update your router firmware.

Thanks

Debbie

[typoid]

thanks Debbie

Reset ok but unable to update firmware

[OCE_Debbie]

Hi typoid

Thanks for your reply.

Unfortunately the firmware update keeps failing, apologies for this. I can send a replacement HG633 router, would you like me to arrange this?

Thanks

Debbie

[typoid]

Yes please to the replacement
Ever since Iv'e had it, it has been a real problem

Iv'e just taken out a contract for fast fibre going live on July 4th
Any chance of the newer router as I thought I would get one of those
Ta

[OCE_Debbie]

Hi typoid

We can send a replacement HG633 or DSL3782 router via the Community. If you contact our Customer Service Team then they can discuss sending a Wifi Hub.

Thanks

Debbie

[typoid]

Thanks Debbie for the reply
engaging with tech services is a grueling experience. You get stalled, on the phone for hours and hours. They say they will ring back but don't.
I really don't want to be over critical but that's the reality. I could not go through all that with my health.

Would you be kind enough to send me a replacement HG633
Thanks again

[OCE_Debbie]

Hi typoid

Apologies for this.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[typoid]

thanks.
Will do

[OCE_Debbie]

Hi typoid

Thank you 🙂

Debbie

[typoid]

Hi Debbie

Received router. Very quick delivery. Thank you

The replacement HG633 didn't arrive but instead the  DSL3782

I set it up. Did various speed comparison with the HG633.

The DSL3782 drops 1mg download. The most I ever get is 9mg not the 11mg advertised even though I'm not far from the exchange.

Shame the HG633 couldn't update.

I go live July 4 with the basic fibre. I will see what happens then.

Thanks again Debbie

[OCE_Karl]

Hi

No Problem, let us know how things are when fibre is in place.

Regards,

Karl. 

[typoid]

Went live on fibre this morning.

All good

Thanks to all for help

[OCE_Karl]

Excellent, glad its all working 🙂

Regards,

Karl.