on 05-08-2021 08:04 PM
I have had this router for 2 months and it has worked very well with Fibre 65.
Recently it has started dropping out during Zoom calls Teams meetings and when using the internet generally. It reconnects after, say, a minute - I don't need to do anything
Any idea what the problem is?
on 16-08-2021 10:55 AM
on 14-08-2021 06:41 PM
Hi Ferguson and Karl
Apologies for delayed response, i've been away.
Thanks for checking for me.
I don't use the router's wifi as I use an ethernet connection to a series of data points with Unifi Access Points, which i had checked and updated recently.
So far, the wifi has only dropped out briefly and has re-connected. Next time I will try to check if the router's wifi has dropped out too. If it stays down for long enough I will also test by linking laptop via ethernet cable.
I suggest I monitor things and get back to you if it keeps happening or i have more information.
on 06-08-2021 10:18 AM
Line tests are clear and roouter is in sync at 71mb.
Are you only seeing the drops when using WiFi ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-08-2021 08:14 PM
Is it disconnecting from the internet completely, or is just the wireless connection dropping out?
This has been flagged to the support team for you and they will respond as soon as they can.