on 16-07-2021 11:55 AM
I was just wondering if anyone can figure out an issue for me.
A few weeks ago, I was away from my home, and there didn't appear to be any issues with my Huawei WiFi Hub (black grill) and my HomePod Mini.
I could remotely connect to my HomeKit devices from my iPhone (which requires the HomePod Mini at home to have a stable connection).
However, since getting back home around 10 days ago, I have experience nothing but connectivity issues with the HomePod Mini. It will always state that it is having trouble connecting to the internet.
I went through some troubleshooting measures of fully factory resetting the HomePod Mini, and still no luck having it connecting to the internet.
However, when I restart the Huawei WiFi Hub, magic occurs and it can connect easily.
This connection will last a few hours before it clonks out to "I am having trouble connecting to the internet" issues.
I was wondering if anyone had any idea about why this was happening or if you have experienced the same issues.
Disclaimer, I had never experienced any connectivity issues with the HomePod on my previous Sagemcom WiFi Hub, but I had to trade that for the Huawei Wifi hub because the Sagemcom was giving me a massive ethernet port-related headache.
on 16-07-2021 12:28 PM
Can you try a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router.
Set this back up and see if this helps stabilise the connection to the pod mini.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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