on 25-03-2019 01:39 PM - last edited on 25-03-2019 02:02 PM by ferguson
The icon disappeared but all router functions seemed to be working. However, a backup to my NAS using Acronis True Image, failed. The action also corrupted previous backups. The icon re-appeared after a switch off/on of the router. I was able then to make a new backup. Since then scheduled backups have succeeded. but I am concerned that the icon could disappear again at any time.
Should I request a new router from TalkTalk?
on 26-03-2019 07:18 AM
on 25-03-2019 02:18 PM
The firmware version should be on the home page, don't worry about it too much, as long as you have remote access enabled the support team can check from their end. TalkTalk firmware updates are not available for user download, they are automated, but sometimes that process does not always work.
on 25-03-2019 02:14 PM
I have logged into the router but am not sure where to look to find a reference to the firmware version. I have checked recently for any firmware updates on the Internet but was unable to find one specifically for this model.
on 25-03-2019 02:07 PM
No worries, I have amended the topic title to avoid any further confusion! Which version of firmware do you have on the router?
Subject to that the online support team will gladly look into this for you, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that they can link your forum identity with your account and then give them a day or two to respond.