I can't connect via VPN using my TalkTalk router, but I can if I use another router.

[Chickabiddybex]

No idea what has happened here - it was working fine for months and then all of a sudden last week (not exactly sure which day as I don't try to use the VPN every single day) it stopped working!

I've been connecting to work using a VPN connection for a long time but now it just doesn't work. It takes ages trying to connect and then says "A connection to the remote computer could not be established" and I've tried this with different VPNs and the same result. I've tried different devices and the same result. But if I try another router it works perfectly!

I tried resetting the router but it hasn't solved anything. I tried connecting using an ethernet cable and that hasn't worked either. There's something wrong with the router but what the problem is I don't know! Perhaps the latest firmware has some sort of issue?

It's a TalkTalk Wi-Fi Hub version SG4K100130

Any ideas?

[Debbie-TalkTalk]

Hi Chickabiddybex

I'm so glad to hear this.

Thanks for letting us know 🙂

Debbie

[Chickabiddybex]

The new router has fixed the problem!

[Debbie-TalkTalk]

Hi Chickabiddybex

Thanks for your reply.

Please let us know how the connection compares with the replacement router.

Debbie

[Chickabiddybex]

I spoke to someone on live chat who has arranged to send out a new router - not sure which type it is but I was told it's different to my current one. Hopefully that fixes the issue!

[Michelle-TalkTalk]

Morning,

@KeithFrench - Yes, we fed this back to the Products Team and they are investigating this.

Would you like us to send a Huawei Wifi Hub instead? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[KeithFrench]

I am trying to find out if this VPN client is known to have issues with V130 firmware. I'll ask TalkTalk to come back to you on this.

[Chickabiddybex]

Windows built in

(I'm using Windows 10 - forgot to mention earlier)

[KeithFrench]

What VPN client are you using?