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I have no internet for 4 days!

ANAMARIA1993
First Timer
Message 3 of 3

I live in Raynes Park, I have #150fibre, but it is really bad then the old router, I see no point to upgrade your package for something worst, I did report this issue from the beginning but they said that everything is normal😁! And now I have no connection at all and no one is answering the phone, my account is not working, but I suppose everything will be alright for the payment to be made at the end of the month! I am really disappointed with this service and I want to end my contract with them!

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi ANAMARIA1993

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

 

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Gliwmaeden2
Community Star
Message 2 of 3

Very sorry to hear this, @ANAMARIA1993.

 

Please update your community forum profile details with your Talktalk landline number. You need to go via your avatar/name; settings; launch profile wizard.

 

These details in your profile area can only be viewed by yourself, and those staff who need to identify your account. 

 

There are two sorts of Fibre150. Future Fibre is data only, i.e. no phone line. The G.fast version however retains your phone line.

 

Forum staff will not be back on here before Monday. 

 

If you need help over the weekend, ring 03451 720088 on Saturday, after 9am, or use Chat, after 9am any day.

 

The ordinary Chat link is on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

If you have Future Fibre, use this link for support:

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

I'll remove your duplicate post. 

 

 

Gliwmaeden2, a fellow customer.