on 25-01-2021 02:24 PM
Newbie to the Community here and looking for some help and advice.
I use 123-Reg to host my business email service and im having trouble with receipients receieve my email traffic in the junk mail folder. I have queriedd this extensively with 123-Reg and received a response last week stating that:-
"While checking your email logs I noticed that this mailbox is used via email client. So the IP of your Internet Service Provider is used.
Some of the IPs you`re using came up as blacklisted which is why you are having issues sending emails:
You`ll need to contact your internet service provider so that they can delist the IPs or allocate new ones for you"
Can anyone recommend how i go about getting this sorted please?
Answered! Go to Solution.
on 29-01-2021 08:13 AM
on 26-01-2021 01:55 PM
I have no way of accurately knowing why 123-reg have quoted the record for the mail hosting.
But given that it's not related to your current use of the mail host you must consider that your 123-reg mail hosting may have been compromised and you should change the password. A hacker sending spam detected by Spamhaus would result in the blacklist.
The Sky IP address is now showing as clean.
To determine your current public IP address just do a Google search 'what's my ip'
on 26-01-2021 12:33 PM
Thanks again for your help. However, now I am extremely confused?
Could the link to Sky Broadband be there because i may have used a partners/friends broadband connection to send emails in the past? With me not being a Sky Broadband customer, are you able to help or advise as how to get the IP Address delisted from my email address?
Thanks in advance.
on 25-01-2021 09:06 PM
on 25-01-2021 08:44 PM
As I'm not a TalkTalk Business customer, i will need to try the latter of the options you kindly presented.
Hypothetically, if that solution does not work, what other options may I have to try and clear the blacklisting?
Thanks in advance
on 25-01-2021 02:47 PM
If you're using TalkTalk Business to provide your broadband service and paying for a static IP address then simply ask Reg123 to set the SPF record to include the sending IP address.
Or ask TTB Support to offer you a different IP address / liaise with Spamhaus to clear the black listing. But if the new sending IP address is not specified in the SPF record then the same issue may arise.
If using a dynamically generated IP address as is the case with TalkTalk Consumer home broadband then try the process of repowering the home broadband router/hub for 30 minutes in the aim of being allocated an unlisted IP address.
This process may or may not work. Spamhaus do often blacklist whole ranges of IP addresses.