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Instagram and Facebook not working

Missdemi23
First Timer
Message 2 of 2

I have recently joined TalkTalk and have connected my router to find that most apps work apart from facebook and Instagram. They do not allow me to refresh the feed and view posts. When I connect via my mobile data it works fine. 

 

Also the connection is weak in some bedrooms in the house. 

 

Thanks

Demi

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you log into My Account and check your home safe settings.  Make sure Social Media is not blocked under the Kid safe settings etc.

 

With regard to wifi issues, you can try the following : 

 

Log into the router and manually change the SSID (Wi Fi) name of the 5ghz channel.

 

I often find it is better to keep the 2 broadcast channels separate.  For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz.  

 

Some devices can drop the connection when the SSID's remain the same.

 

Also, you can try manually setting the wifi channel  for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.

 

There are apps you can download that can show the wireless channels in use.  For example I use WiFi analyser for Android to show the wifi channels in use around me and this allows me to set the least congested channel.

 

Give this a try and see if the wifi connection improves.

 

Thanks

 

Karl.

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