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Installation delay

safaafazal97
First Timer
Message 3 of 3

My TalkTalk internet installation was supposed to be yesterday 15/04/2019 and I’ve still not had anyone turn up. I’ve been without WiFi It’s been a month now and I can’t get through to TalkTalk customer services in anyway. Could anyone suggest what may be the best thing to do! 
many thanks 

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2 REPLIES 2

Message 1 of 3
Hi I did not request an engineer I just requested for the box via post. I still have not received that either.
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Taylerw
Enlightened One
Message 2 of 3

Hi @safaafazal97 

Right now we are prioritising essential maintenance and repair works to minimise engineer visits. As a result, some customers who require an engineer visit to install TalkTalk broadband will have their appointments postponed, with vulnerable customers taking priority. Is there an option to re-book your engineer appointment in My Account?

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