Intermittent Loss of Internet

[jettalk]

Over the last 2 weeks I have experienced intermittent loss of internet service.

When this happens I cannot connect to the router (HG633) by either WiFi or Ethernet to access the router settings & diagnostics. I loose internet to all my devices laptops, desktops, tablets, phones & security alarm.

The leds on the router appear as normal when this happens.

Turning the router off and back on restores service.

It appears that the router, which I have had since ADSL days and over several contracts, is locking up i.e is faulty.

Can one of the support team please investigate whether or not I am having line problems etc.

Otherwise can you supply me with a new router.

Thank You.

[Debbie-TalkTalk]

Hi jettalk

That's great, thanks for letting us know 🙂

Debbie

[jettalk]

Router arrived within 24 hrs. I have installed it. I think the download sync speed is improved by about 4 Mbps. No problems so far. I will let you know if the problem comes back.

Thanks for your help.

[Debbie-TalkTalk]

Hi jettalk

You're welcome 🙂

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[jettalk]

Thank you Debbie, great service.

[Debbie-TalkTalk]

Hi jettalk

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[jettalk]

Yes please.

[Debbie-TalkTalk]

Hi jettalk

Thanks for your reply 🙂

I've completed a line test which hasn't detected any faults.

Would you like me to go ahead and send a replacement router for testing?

Thanks again.

Debbie

[jettalk]

I have  moved since I last used the Community service. I think I have now changed the phone number on my profile.

[Debbie-TalkTalk]

Hi jettalk

I'm sorry to hear this.

Can I just check, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks