on 29-06-2022 12:24 PM
Over the last 2 weeks I have experienced intermittent loss of internet service.
When this happens I cannot connect to the router (HG633) by either WiFi or Ethernet to access the router settings & diagnostics. I loose internet to all my devices laptops, desktops, tablets, phones & security alarm.
The leds on the router appear as normal when this happens.
Turning the router off and back on restores service.
It appears that the router, which I have had since ADSL days and over several contracts, is locking up i.e is faulty.
Can one of the support team please investigate whether or not I am having line problems etc.
Otherwise can you supply me with a new router.
on 04-07-2022 06:12 AM
on 01-07-2022 05:37 PM
Router arrived within 24 hrs. I have installed it. I think the download sync speed is improved by about 4 Mbps. No problems so far. I will let you know if the problem comes back.
Thanks for your help.
on 29-06-2022 12:51 PM
on 29-06-2022 12:49 PM
on 29-06-2022 12:40 PM
Thanks for your reply 🙂
I've completed a line test which hasn't detected any faults.
Would you like me to go ahead and send a replacement router for testing?
on 29-06-2022 12:26 PM