Intermittent fibre connection

[Asb1006]

I am having issues with my fibre connection over the last week or so, the signal drops at least 5 times per hour and I cannot access the Internet, running a line test states no problems with the line.  I have reset my router numerous times but still no improvement and not helpful when I am working from home.

[Michelle-TalkTalk]

Hi Asb1006,

I'm sorry to hear this. I've run a test on the line which has detected a possible fault. Just to confirm, does your master socket have a test socket? Is the voice service also affected? Is there any noise on the line?

Thanks

[ferguson]

OK, but it probably has a test socket, have a look here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 

Connect your router at the test socket with a plugin microfilter and see if things improve.

Subject to that wait for a response from the support team here, they should pick this up within the next day or two. 

[Asb1006]

Hi, I only have 1 socket in my flat and I don't have a landline phone so there is only the router connected

[ferguson]

OK, thanks, that does indicate a drop in connection. Have you tried connecting your router at the test socket?

[Asb1006]

It still shows connected but with no internet, the light on the router starts flashing orange, then orange and white and eventually a solid white

[ferguson]

Is it the actual broadband connection dropping, or wireless?