on 06-12-2020 03:31 PM
I am having issues with my fibre connection over the last week or so, the signal drops at least 5 times per hour and I cannot access the Internet, running a line test states no problems with the line. I have reset my router numerous times but still no improvement and not helpful when I am working from home.
on 08-12-2020 10:04 AM
I'm sorry to hear this. I've run a test on the line which has detected a possible fault. Just to confirm, does your master socket have a test socket? Is the voice service also affected? Is there any noise on the line?
on 06-12-2020 04:01 PM
OK, but it probably has a test socket, have a look here:
Connect your router at the test socket with a plugin microfilter and see if things improve.
Subject to that wait for a response from the support team here, they should pick this up within the next day or two.