11-05-2022 10:00 AM - edited 11-05-2022 10:12 AM
I have Fibre 35 and a TalkTalk Sagemcom FAST5364-3.T8. A day ago I lost connection to the internet. I followed the online guidance, rebooting, switching off for 20 minutes, etc to no avail. I then had to wait 2 hours to chat with the service centre as it doesn't open to 09:00!! I then had repeat the same process of rebooting, resetting and switching off for 20 minutes communicating via chat on my mobile. It still didn't connect to the internet.(flashing orange/white light then steady orange) Also there is no Wi-Fi network, I can see next doors Wi-Fi but no TalkTalk Wi-Fi. I was advised that it would be passed up to the next level who would contact me in the next 24 to 72 hours!! As a last ditch attempt to get connected to enable my daughter to continue her on-line revision before using up all the data on our mobile phones, I plugged in my old Super Router HG635 which connected to the internet albeit with weak security warnings!! So when they eventually contact me I will let them know that I have determined that the router is at fault.
on 11-05-2022 11:57 AM
on 11-05-2022 11:27 AM