on 28-01-2022 04:04 PM
I've had 16 disconnects in the last 24hrs, most in the last hour!
I posted a thread on this forum not so long ago. Staff kindly sent me a replacement router Sagecom SG4K100130 but I don't think it resolved the problem.
I've attached the most recent Internet connection log from the Internet Connection Monitor plugin for Chrome/Edge.
I have since noticed that when the web/'net disconnects happen the hub light is still white. Also I haven't noticed any disruption to streaming and possibly(?) online gaming. It's just the web browser.
on 31-01-2022 01:01 PM
on 31-01-2022 12:17 PM
One disconnect in the last 24hrs. (See attached log).
But when the disconnects happen they seem to happen consecutively causing quite a disruption.
on 31-01-2022 09:00 AM
I'm sorry to hear this. The newer version of firmware for the Sagemcom router should resolve this particular issue. How long has this router been connected for? I've run a test on the line now which hasn't detected a fault. How often is this happening at the moment?
on 28-01-2022 08:05 PM
Ok, just wanted to check if Wi-Fi interference might be the cause. But if gaming is working ok on the same PC that is having issues with browsing, then that would suggest the actual Wi-Fi connection to that PC is ok (assuming the type of gaming you are doing needs a permanent internet connection for it to work).
The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.
on 28-01-2022 07:53 PM
When you say streaming and gaming is ok, but browsing has an issue, do you mean those are all happening on the same device, or is it on different devices ?
Are the devices connected 'wired' or 'wireless' ?