on 18-01-2021 09:16 AM
Hello Talk Talk team - need help.
For last few months, internet intermittently drops out a few times each day, can be for a few seconds or seen up to 10mins - not device dependent.
My assumption is that this is potentially a fault with the router and may need replacing.
on 21-01-2021 08:28 AM
on 20-01-2021 07:39 AM
on 18-01-2021 11:45 AM
Apologies to the original poster for high jacking their post (I'll not post anything further) but I checked for a notification of a reply to my post and it only had new 'badges' listed. A notification of the reply on Friday would have been much more useful!
on 18-01-2021 11:16 AM
@Davepeo, you received a reply on Friday which you need to respond to.
Please do not post on another customer's thread, when they are waiting in the queue for attention too.
Staff will only respond to the original poster.
on 18-01-2021 11:12 AM
I have exactly the same issue and followed the same instruction to update my profile and someone will contact me. I've not heard anything since...
I have earned some lovely 'badges' for posting in the forum but would have preferred to have a response to my enquiry.
Apologies for jumping on your post but my internet has gone off twice so far this morning and needed to vent!
on 18-01-2021 09:33 AM
For help from staff on the forum, @Roger Strotz, you need to complete your community forum profile details, so that they can identify your account.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your Talktalk landline phone number and a fallback mobile phone number; click finish to save.
Staff are catching up on the backlog from the weekend - it can take a day or two to get a reply.
If you need more immediate help, try Chat. Scroll down on this page to find the link: