on 09-08-2021 03:43 PM
There was an outage on TalkTalk on the 30 July 2021. Prior to that my broadband speed was usually 36/37 Mbs. I have results from Speedcheck that go back to 2016 for this speed. Since the return to service, from the outage, my speed has dropped to a maximum of 32 Mbs. TalkTalk claim this is the minimum speed for my line. My ping was 63ms and Jitter 3.5ms, but is now Ping 8ms and Jitter 13ms. Has any body else noticed this?
on 09-08-2021 03:53 PM
Can you please add your home phone number or Account number to your Community Profile.
We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.
We will then reply via this thread in our Community with any further advice or next steps.
If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.
Please post back on this thread when this has been done.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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