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Internet Stops Working Midnight to 1am

Trystrem
Team Player
Message 128 of 128

Hi there,

 

live in the Milton Keynes area. I have an issue that the internet stop working from midnight till 1am almost every night. Any help?

 

thanks

127 REPLIES 127

Message 61 of 128

Hi Trystrem,

 

I'm sorry but although it is a total loss of service for the 1 hours period, this is an intermittent fault and not covered. While I know it must be frustrating it's obviously not the same as having no service at all for an extended period of time.

 

The google DNS servers are 8.8.8.8 & 8.8.4.4

 

Please let us know how you get on

Chris  

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Message 62 of 128

@Michelle-TalkTalk 

 

I'm not sure how not having internet for 1 hour per week every week is not a total loss of service? I have proved through screen shots and tests that this is the case and not a fault of my own.

 

if you can link me to these DNS settings then I will attempt on Sunday night but still eagerly await your response RE the ping and trace tests.

 

 

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Message 63 of 128

Hi Trystrem,

 

I'm still currently waiting for an update on this. In regards to compensation, we only offer this for total loss of service faults. Could I just ask, have you ever tried changing the DNS settings to google DNS when this occurs?

 

Thanks

 

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Message 64 of 128

getting some traction here - hopefully be resolved soon.

 

what do we do in terms of compensation?

 

thanks

Message 65 of 128

Hi,

 

Thanks, I'll let you know as soon as I know more.

 

Thanks

 

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Message 66 of 128

Hi All

I've posted this on the thread to my issue but reposting here as requested (https://community.talktalk.co.uk/t5/Fibre-Broadband/Wi-fi-dropout/m-p/2353563#M223450)

 

Trace report on Saturday evening when all working fine.....

trace-working.PNG

and now on Sunday just past midnight when everything stops working......

trace-notworking.PNG

 

Hope this helps solve this issue. 

I see that a few others have now joined the list of people having the same issue 👍

Thanks

Paul

 

Message 67 of 128

Hi Trystrem,

 

Thanks for confirming and I'll let you know as soon as I know more.

 

Thanks

 

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Message 68 of 128
@Michelle-TalkTalk yes it was finished.
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Message 69 of 128

Hi Dustym,

 

Thank you. As soon as we have your pings and traces then we can also pass this over.

 

Thanks

 

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Message 70 of 128

Hi Alexandra

 

Please can you update your Community Profile to include your TalkTalk telephone number. Please do not post any personal information on the Community.

 

Thanks

 

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Message 71 of 128

Hi Trystrem,

 

Thank you, I'm still looking into this. Just to confirm, is this where the trace route ended?

 

Thanks

 

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TommyD
Chat Champion
Message 72 of 128

This may be different than my issue taking a deeper look. This looks like a DNS issue to me. (Although I'm unsure how the superrouters report these connection issues, I don't use it).

 

The similarities are uncanny. I've reported my issue in a separate thread.

 

If it is the same thing : All line tests will return fine, internet works normally otherwise, engineer visits won't pick up anything.. Oh any my issue was first reported years ago.

Try setting your routers DNS servers to 1.1.1.1 and 1.0.0.1, reset it and try again. If you can't do that, try setting your laptop/PC to use the above DNS servers while this error is occurring.

Let me know how you get on. Although if it's the same as my issue, this won't work.

 

Thankfully the router I use can run tests while its disconnected to diagnose issues - the issue being reported from my end is DHCP issues on talktalks side (getting assigned a WAN IP address).

 

I believe the issue here is the IP lease time expiring on their end then failing to assign a new IP or refresh the lease.

 

@Michelle-TalkTalk I'm assuming the wan DCHP lease time is set to 24 hours before its lease is refreshed?

 

Would explain the clockwork disconnections both here and for myself (and others).

Message 73 of 128

Morning All

just to say, my connection was lost again from exactly 00:00 to 01:00.  I will post my trace reports tomorrow...… so frustrating, been reporting this issue for 5 or 6 weeks now and no further forward.

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Message 74 of 128

@Michelle-TalkTalk @Karl-TalkTalk @Debbie-TalkTalk  how you explain that at exactly 1:00 AM internet came back by itself? 00:00 to 1:00 AM no internet, and then exactly at 1:00 AM internet comes back..

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Alexandra Madalina
First Timer
Message 75 of 128

@Michelle-TalkTalk @Karl-TalkTalk @Debbie-TalkTalk how are you gonna solve this problem?

It's been 50 min whithout connection how, even though my router and checks shows that everything works good.

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Message 76 of 128

Same problem As well. 00:00 to 1:00 am never working.. how this can be solved?!

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Message 77 of 128
Also tried Ethernet connection and no joy.
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Message 78 of 128

PING

 

Ping has started…

 

PING www.google.com (62.24.138.17): 56 data bytes

64 bytes from 62.24.138.17: icmp_seq=0 ttl=252 time=6.886 ms

64 bytes from 62.24.138.17: icmp_seq=1 ttl=252 time=7.350 ms

64 bytes from 62.24.138.17: icmp_seq=2 ttl=252 time=6.980 ms

64 bytes from 62.24.138.17: icmp_seq=3 ttl=252 time=7.841 ms

64 bytes from 62.24.138.17: icmp_seq=4 ttl=252 time=6.772 ms

64 bytes from 62.24.138.17: icmp_seq=5 ttl=252 time=6.467 ms

64 bytes from 62.24.138.17: icmp_seq=6 ttl=252 time=6.808 ms

64 bytes from 62.24.138.17: icmp_seq=7 ttl=252 time=8.550 ms

64 bytes from 62.24.138.17: icmp_seq=8 ttl=252 time=6.365 ms

64 bytes from 62.24.138.17: icmp_seq=9 ttl=252 time=6.280 ms

 

--- www.google.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 6.280/7.030/8.550/0.673 ms

 

TRACER ROUTE

 

Traceroute has started…

 

traceroute: Warning: www.google.co.uk has multiple addresses; using 62.24.138.17

traceroute to www.google.co.uk (62.24.138.17), 64 hops max, 72 byte packets

1  ttrouter (192.168.1.1)  1.870 ms  1.721 ms  1.851 ms

2  * * *

3  62.24.138.26 (62.24.138.26)  6.716 ms  7.102 ms  6.028 ms

4  62.24.138.17 (62.24.138.17)  6.715 ms  7.185 ms  7.510 ms

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Message 79 of 128

Okay. 3rd router received promptly - thankyou. However 3rd router doesn’t work at this time either. 

 

How do do we proceed? To be honest I just want to cancel my contract now as I don’t seem to be getting anywhere. 

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Message 80 of 128
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