on 14-05-2019 10:28 AM
I'm sorry but although it is a total loss of service for the 1 hours period, this is an intermittent fault and not covered. While I know it must be frustrating it's obviously not the same as having no service at all for an extended period of time.
The google DNS servers are 126.96.36.199 & 188.8.131.52
Please let us know how you get on
on 14-05-2019 08:47 AM
I'm not sure how not having internet for 1 hour per week every week is not a total loss of service? I have proved through screen shots and tests that this is the case and not a fault of my own.
if you can link me to these DNS settings then I will attempt on Sunday night but still eagerly await your response RE the ping and trace tests.
on 14-05-2019 06:24 AM
I'm still currently waiting for an update on this. In regards to compensation, we only offer this for total loss of service faults. Could I just ask, have you ever tried changing the DNS settings to google DNS when this occurs?
on 13-05-2019 10:08 AM
on 13-05-2019 09:59 AM
I've posted this on the thread to my issue but reposting here as requested (https://community.talktalk.co.uk/t5/Fibre-Broadband/Wi-fi-dropout/m-p/2353563#M223450)
Trace report on Saturday evening when all working fine.....
and now on Sunday just past midnight when everything stops working......
Hope this helps solve this issue.
I see that a few others have now joined the list of people having the same issue 👍
on 13-05-2019 09:28 AM
on 13-05-2019 08:59 AM
on 13-05-2019 08:58 AM
on 13-05-2019 08:56 AM
13-05-2019 04:21 AM - edited 13-05-2019 04:40 AM
This may be different than my issue taking a deeper look. This looks like a DNS issue to me. (Although I'm unsure how the superrouters report these connection issues, I don't use it).
The similarities are uncanny. I've reported my issue in a separate thread.
If it is the same thing : All line tests will return fine, internet works normally otherwise, engineer visits won't pick up anything.. Oh any my issue was first reported years ago.
Try setting your routers DNS servers to 184.108.40.206 and 220.127.116.11, reset it and try again. If you can't do that, try setting your laptop/PC to use the above DNS servers while this error is occurring.
Let me know how you get on. Although if it's the same as my issue, this won't work.
Thankfully the router I use can run tests while its disconnected to diagnose issues - the issue being reported from my end is DHCP issues on talktalks side (getting assigned a WAN IP address).
I believe the issue here is the IP lease time expiring on their end then failing to assign a new IP or refresh the lease.
@Michelle-TalkTalk I'm assuming the wan DCHP lease time is set to 24 hours before its lease is refreshed?
Would explain the clockwork disconnections both here and for myself (and others).
on 13-05-2019 01:14 AM
just to say, my connection was lost again from exactly 00:00 to 01:00. I will post my trace reports tomorrow...… so frustrating, been reporting this issue for 5 or 6 weeks now and no further forward.
13-05-2019 01:04 AM - edited 13-05-2019 01:06 AM
13-05-2019 12:47 AM - edited 13-05-2019 12:51 AM
on 13-05-2019 12:34 AM
Ping has started…
PING www.google.com (18.104.22.168): 56 data bytes
64 bytes from 22.214.171.124: icmp_seq=0 ttl=252 time=6.886 ms
64 bytes from 126.96.36.199: icmp_seq=1 ttl=252 time=7.350 ms
64 bytes from 188.8.131.52: icmp_seq=2 ttl=252 time=6.980 ms
64 bytes from 184.108.40.206: icmp_seq=3 ttl=252 time=7.841 ms
64 bytes from 220.127.116.11: icmp_seq=4 ttl=252 time=6.772 ms
64 bytes from 18.104.22.168: icmp_seq=5 ttl=252 time=6.467 ms
64 bytes from 22.214.171.124: icmp_seq=6 ttl=252 time=6.808 ms
64 bytes from 126.96.36.199: icmp_seq=7 ttl=252 time=8.550 ms
64 bytes from 188.8.131.52: icmp_seq=8 ttl=252 time=6.365 ms
64 bytes from 184.108.40.206: icmp_seq=9 ttl=252 time=6.280 ms
--- www.google.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 6.280/7.030/8.550/0.673 ms
Traceroute has started…
traceroute: Warning: www.google.co.uk has multiple addresses; using 220.127.116.11
traceroute to www.google.co.uk (18.104.22.168), 64 hops max, 72 byte packets
1 ttrouter (192.168.1.1) 1.870 ms 1.721 ms 1.851 ms
2 * * *
3 22.214.171.124 (126.96.36.199) 6.716 ms 7.102 ms 6.028 ms
4 188.8.131.52 (184.108.40.206) 6.715 ms 7.185 ms 7.510 ms
on 13-05-2019 12:15 AM
Okay. 3rd router received promptly - thankyou. However 3rd router doesn’t work at this time either.
How do do we proceed? To be honest I just want to cancel my contract now as I don’t seem to be getting anywhere.