on 06-04-2020 12:10 AM
I am having exactly the same issue.
Please can a moderator help sort this I am getting fed up of every sunday 12.01am to 1am my internet not working.
Please can you read through this thread before you ask me what I have tried as I have tried all of this.
on 16-03-2020 12:27 AM
Your router is fine, I don’t understand why the TalkTalk techs don’t know how to deal with this issue.
The issue is the TalkTalk server not responding, I don’t know why it doesn’t do this but it’s incredibly annoying, that’s why everything shows as healthy and connected, because you are connected to the internet, just through the TalkTalk server.
Go into the WiFi settings on your device, and go to advanced settings, then set your DNS settings to manual. Enter 22.214.171.124 into the DNS box. This is a Google server that works perfectly all the time. Unlike the TalkTalk server. I hope this also helps those of you at TalkTalk who don’t have any idea what’s happening. Sort the servers out.
on 09-12-2019 10:31 AM
on 09-09-2019 12:27 PM
on 09-09-2019 12:11 AM
on 19-08-2019 12:38 PM
Can you start your own thread and update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread
on 19-08-2019 12:34 AM
I have the exact same issue, this is so odd. Every night TalkTalk’s internet stops working around midnight and doesn’t come back till 1am. I’m in London.
Has this been resolved in any way?
on 05-08-2019 08:00 AM
on 05-08-2019 12:48 AM
I’m having the same issue every single day, no connection from midnight to 1am. Customer service cannot help, router has been replaced twice, nothing changed. No, I’m not starting a new thread. I’m going to give you a call tomorrow and terminate my contract.
on 29-07-2019 11:27 AM
on 17-06-2019 09:09 AM
If you want help, you cannot use someone else's thread.
To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.
TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 17-06-2019 12:38 AM
It happens to my connection as well every Sunday from midnight to 1am. This is the 4th Sunday in a row. I’m supposed to be monitoring it, but I recall now that a TalkTalk person on the phone told me that they service the line then. This must have slipped because clearly it’s unacceptable! Considering leaving TalkTalk because of this.
on 03-06-2019 11:19 AM