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Internet connection has almost tripled

Michael77
Chatterbox
Message 10 of 10

I am a daily user of the internet and recently my Ping in games has tripled and I need help ASAP.

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9 REPLIES 9

Michelle-TalkTalk
Support Team
Message 1 of 10

Hi Michael77,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Message 2 of 10

I’m currently using WiFi but I have I have tried a wired connection but in still has terrible ping in games and a dreadful download speed.

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Message 3 of 10

Playing!

I don't work here and all my opinions are my own.
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Message 4 of 10

Hi Michael , worth a try. Are you taking Ethernet or WiFi?

I don't work here and all my opinions are my own.

Message 5 of 10

Ok I’ve checked the landline and doesn’t appear to have any interruptions when I call someone.

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Message 6 of 10

Also download speeds have decreased from around 30-40 to mbps now struggling to reach 20. This is not the 70+ I’ve been paying for.

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Message 7 of 10

Hi Michael worth checking the landline, all this weather could have got in?

Helps the OCE team on Monday

I don't work here and all my opinions are my own.
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Message 8 of 10

I have indeed tried restarting the router but nothing seems to work and I’m not sure if there is a noise on the landline phone as I don’t really use it.

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Divsec
Community Star
Message 9 of 10

Hi Michael welcome to the community, your post has been flagged for assistance and you should hear back on Monday. In the meantime please check your community profile and add your landline phone number it is used to identify your account please don't post personal details here.

Have you tried rebooting your router?

Do you have any noise on your phone line?

I don't work here and all my opinions are my own.
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