on 18-03-2019 05:04 PM
My internet keeps constantly cutting out.The router will show the white light, then my devices cut out, and the router shows orange flashing light for a couple of minutes before it finally reconnects.
This is particularly frustrating as it it not just at a particular time per day, but at most times and when streaming videos it can freeze for minutes on end. The issue occurs probably once every 30-40 minutes.
I've done a speed test and get +30 mbps so download speed is fine.
Any advice/help would be greatly appreciated - thanks
on 19-03-2019 09:23 AM
I'm seeing issues on the line from here. Can you check the home phone and tell me if the line is clear or if there is any noise or interference on the line ?
Any issues making or receiving calls etc ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE