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Internet constantly dropping out

onepotginge
First Timer
Message 2 of 2

Hi,

 

My internet keeps constantly cutting out.The router will show the white light, then my devices cut out, and the router shows orange flashing light for a couple of minutes before it finally reconnects. 

 

This is particularly frustrating as it it not just at a particular time per day, but at most times and when streaming videos it can freeze for minutes on end. The issue occurs probably once every 30-40 minutes.

 

I've done a speed test and get +30 mbps so download speed is fine. 

 

Any advice/help would be greatly appreciated - thanks

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I'm seeing issues on the line from here.  Can you check the home phone and tell me if the line is clear or if there is any noise or interference on the line ?

 

Any issues making or receiving calls etc ?

 

Thanks

 

Karl. 

 

 

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