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Internet disconnects when my home phone rings

Adeel3
First Timer
Message 4 of 4

Recently I got a new router and since then whenever my home phone rings the internet disconnects and comes back on after a while regardless of whether or not I pick the phone up.I tried using 2 micro filters however that did not help.Does anyone know how to fix this issue?

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3 REPLIES 3

_W4rZ_
Popular Poster
Message 1 of 4
Hi Your Line has what is know as a Bridge Tap (Star Wiring) you most likely have your router connected to a extension past the main socket (NTE NO FILTER) when the phone rings its interrupts the broadband.
Rob Tele-Comms Engineer
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Debbie-TalkTalk
Support Team
Message 2 of 4

Hi Adeel3

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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hosay299
Philosopher
Message 3 of 4

@Adeel3 ok we can help so this has only happened when u got the new router and plugged it in

 

how is ur phone line do u have any issue on it like noise or other sounds do u have a clear dial tone??

 

as this can effect ur b/b as comes over ur phone line.

 

can i ask why u got a new router what was the matter with the old one??

 

the staff will pick this up and do some line checks on their end to see if the system picks any faults up

 

the oce staff should reply soon with in a few days to a week.

A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

please do not post any personal info on here as full public 

 

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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