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Internet down

Omarmal786
First Timer
Message 4 of 4

For the past 2 Hours my Internet has been down, the WiFi on my iPhone doesn’t let me connect to anything, my laptop shows an exclamation mark on the WiFi logo and my tv won’t connect to the YouTube

 

ive tried switching off the mains plug but still nothing And the lights are all green on the TalkTalk box

 

Need Help

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi Omarmal786

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Message 2 of 4
Hi, I haven’t tried shutting the router off for 30 minutes but I will try this and no I have no wired devices connected to it

Thanks

Skynet_TX
Community Star
Message 3 of 4

Hi @Omarmal786 ,

 

If your router is one of the ones that has several lights, and the 'broadband' light is solid green, and the 'internet' light is solid or flashing green, then that indicates your router thinks it is connected successfully. Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session', this can sometimes help clear random connectivity issues.

 

Do you have any 'wired' devices connected to the router, if so, do they also have the same problem ?

 

If the 30 minute shutdown does not help then for one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.

 

You may get faster support from the live chat or by phoning up during opening hours.