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Internet dropping out several times a day

SUPBECKS
Popular Poster
Message 3 of 3

Hi there,

 

Our internet keeps dropping out several times a day and it's becoming a nightmare working from home. It's only been happening the past week. 

 

The router light stays blue, I have tried re-setting it and clearing my wifi cache and the issue still happens.

 

We recently upgraded to Fibre - is it a router issue? 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi SUPBECKS,

 

I'm sorry for the delay and I've just posted on your other topic.

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @SUPBECKS,

 

I saw your other topic where you mentioned that both wired and wireless devices lose connection, what model of router do you have ?

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.